Governance – established who would be responsible for a subsite (aka community) and how that person would be trained to use that subsite
Looked at Social Principles of Engagement
Started with two sites. Govt picked the owners of the site and trained them on how to be a site admin.
Another decision was how the conversation would flow: one-way or two-way?
First step: they looked at other existing knowledge networks to see what they were doing socially. What were they doing well? What were they not doing? How does one participate in the conversation? What do you want yours to do?
Online community- what does this mean and define it
A good session on the technical aspect. Need one on the people/how to collaborate session.